Returns Policy

 We offer a 14 day exchange or return policy.

Exchanges

To exchange products you must follow the returns procedure below.

  • We can only exchange an item for a different size or colour or for a different product of the same price as the original item. 
  • We do not offer a free returns policy and those exchanging items must bear the postage cost.
  • All products must be returned to us in their original condition within 14 days of having receiving the goods.  OOYO™ Sports will only agree to the exchange of items as long as they are returned in a fully resalable condition.
  • If we do not have the stock available we will contact you to offer a suitable alternative item or we’ll offer you a refund. 

 

Faulty Products

At OOYO™ Sports we view customer satisfaction as our number one priority therefore, if the goods you have received are faulty we would be happy to offer a replacement item or a full refund. To return products you must follow the returns procedure below.
 

Returns Procedure

  • Before returning the product to us you must contact us immediately by e-mailing info@ooyosports.com and outline the reason for the returns. We will provide you with a delivery address and details.
  • You will be required to provide us with details of the product and the reason for the return.
  • Goods must be returned within 14 days of receipt of goods.
  • Goods must be unused or unworn.
  • The original delivery docket must be included as proof of purchase.
  • Items must be returned in original packaging with tags and/or labels attached.
  • You are responsible for the cost of returning your original item to us and until we receive the parcel it is your responsibility.  You may wish to use a courier or registered post.
  • In some circumstances and we may refund the incoming delivery charge (e.g. where items were faulty).
  • The returned products will be reviewed by OOYO™ Sports and when we are satisfied with the returned products, the exchange or refund will be processed within 7 days of receipt of goods.
  • Please note that we will not accept any returns after 14 days.

 

How to contact us

 
E-mail info[at]ooyosports.com or call 01 531 1024 for enquiries